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What should I do if in the BitCoin payment method, the money was reduced from my wallet but the package was not granted to me?

Because BitCoin transactions are delayed and you may not receive your purchased plan or package despite the fact that you paid for it. Therefore, abarlink has provided a feature for you to check your payment again and if it was successful, your purchased plan or package will be granted to you. In order to check your payments, go to the “Services Requests” section from the “Setting-->Plan & Package” menu and do the following steps:

  • At the displayed list, find your intended order which is in the “Pending” status right now.
  • Click on the “View” button.
  • Click on the “Check Payment” button in the “Package Status” section.
  • By connecting to the BitCoin network, abarlink checks whether the payment has been made or not.
  • If the payment is successful, your order status will be switched to the “Paid” and the purchased plan or package will be granted to you.
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